FAQs – Common Questions Answered

We offer reliable shipping methods tailored to your location:

EU Countries and Vietnam: Orders are shipped via DHL Globalmail, ensuring efficient and secure delivery.

United States: Orders are shipped via USPS (United States Postal Service) for fast and dependable service.

If you have any specific delivery requirements or questions about shipping, please contact our support team for assistance.

Yes, we ship internationally to the following countries:

• Vietnam

• EU Countries:

  • Austria

  • France

  • Germany

  • Italy

  • Spain

  • Switzerland

  • United Kingdom

• US Region:

  • United States

If your country is not listed, please contact our support team to confirm availability.

Delivery times depend on your location and the shipping method. Here is a breakdown based on our shipping policy:

• Vietnam:

  • Handling Time: 1-2 business days (Monday-Friday)

  • Transit Time: 7-12 business days (Monday-Friday)

  • Total Delivery Time: 8-14 business days

• United States:

  • Handling Time: 1-2 business days (Monday-Friday)

  • Transit Time: 4-5 business days (Monday-Friday)

  • Total Delivery Time: 5-7 business days

• EU Countries:

  • Handling Time: 1-2 business days (Monday-Friday)

  • Transit Time: 4-5 business days (Monday-Friday)

  • Total Delivery Time: 5-10 business days

Please note that these are estimated times and may vary based on external factors such as customs processing or shipping carrier delays.

We accept: PayPal, Visa, MasterCard, Amex, and most credit card types.

Yes, sure. We process all payments via Stripe and PayPal, which help us secure every transaction.

1. Click on the desired product.
2. Select a size/color, if applicable.
3. Click the Add to cart button.
4. Repeat steps 1-3 for each item you’d like to purchase.
5. When ready to place your order, go to your cart.
6. Review and verify your shipping address and payment method by clicking Edit under Shipping.
7. Review and confirm the items in your cart.
8. If you have a promo code, enter it to apply to the order.
9. Click Checkout under Order Summary.

Yes, you can. If you change your mind, please contact us within 12 hours after the order is placed. We can assist you in canceling the order.

If you want to cancel an order later than 12 hours, unfortunately, we can’t accept it as it may have already been sent to the fulfillment team.

It’s not required. However, we recommend creating an account for more convenience.

When the order is shipped out, we will send you an email that includes tracking information for your reference.